Oak Express Complaints and Reviews

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Oak Express
Main address: 5671 Broadway 80216 Denver CO
303-566-8550, , http://www.furniturerow.com/contactUs/index.jsp?f=CS
  • 5 complaints
  • $3.9K claimed losses
  • $788 average
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  • Mar 02, 2013
  • Household Services
  • Dining Chairs
  • 1
  • 1
  • 43

My husband and I shopped around and found dining chairs we loved at Oak Express. The customer service representative sold us 8 chairs and told us we would have free delivery. We were contacted on Saturday March 2nd to schedule a drop off time. When we called back we were told we could not have them delivered until Saturday March 9th. Moreover, we offered to come pick them up ourselves so we could... Read more

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  • Dec 22, 2012
  • Furniture and Decor
  • Cheyenne, Wyoming
  • 1
  • 1
  • 87

We ordered a dining room set several months ago. One piece was not in. They would never call us. We had to call them about 8 or 10 times and still have not received it. If you don't have 6 or 8 months to wait for something to come in, I would go elsewhere. Very bad customer service. We still have not received the item yet and we have everything sitting around the dining room. They said... Read more

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  • Aug 12, 2011
  • Post
  • Aurora, Colorado
  • Dining Table
  • 88

We were told at the store that we could have this certain table despite the fact that it had been discontinued. One hour and $1000.00 later we were told we would get out table in a few days. The day it was delivered it was two hours late, with the wrong table and that table was badly damaged. We were told that this mistake would be corrected today, but when we called to ask where our stuff was... Read more

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  • Nov 05, 2009
  • Furniture and Decor
  • Albuquerque, New Mexico
  • King Size Bed Woodridge
  • 1
  • 1
  • 122

Bought an expensive King bed from Oak Express and new mattress from Denver Mattress Co. Had them delivered. Mattress did not fit bed and I mean by 8 inches on the length. When I called, I was told it was suppose to be this way. I verified with Denver that I did not have a california king mattress or something. Mattress was correct. I could not figure out what was wrong. Tried to use it, ended up... Read more

Was this review helpful? 1 0

  • Apr 28, 2009
  • Shopping
  • Middletown, New York
  • Oak Dinning Room Set
  • 92

oak express has the worst service i have every seen. my wife went there to purchase a new dinning room set.she picked it out, put it on her furniture row credit card .spent 2000.00 dollars..the salesman said it would be delivered in two weeks.2 weeks went buy so she called at the end of three weeks...(she called)....they said we would have it at the end of the week.she said all... Read more

Was this review helpful? 1 5
 
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