Oak Express Reviews | furniturerow.com @ PissedConsumer

heidi H Fwz

Grand Forks, North Dakota

Poor service and damaged goods

Dec 20, 2018

1.0

I purchased a sectional in September and I purchased it as they told me that it has a 5 year warranty no matter what happens to it. Once it was delivered two pieces of the sectional were scratched and broken so I had to replace those. Now one of those pieces is broke again and they are telling me that my warranty only covers one exchange. I have had a few conversations with the assistant manager and she hasn't been helpful and never gets back to me on this. I have emails I have sent to the assistant manager as well as to the official Furniture row web site but NO ONE gets back to me to get my sectional fixed. At this point I just want to return it. Please help.

View full review

Loss:

Pros:

Customer service when i bought the sectional

Cons:

No follow up
Warranty not being as the sales person stated

Reason of review:

Bad quality

Preferred solution: Full refund

2 comments

Furniture Bdi

Dec 20, 2018

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that happened, and we'd like to try and help with your sectional.

If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request, someone will be able to reach out to you. Please include that you were contacted via your Pissed Consumer review. We hope to hear from you soon.

Sincerely, Jennifer B. Furniture Row Digital Community Coordinator

Helpful

View more comments (1)

Shellee B

Yuma, Arizona

Better than expected

Oct 11, 2018

4.8

I bought a bed and a dining room set from Oak Express. Initially I was told it would be the end of the month before they came in. I had some questions and asked that the Regional Manager call me and he did, just a few hours later. My furniture came in 3 weeks early! The only complaint, a minor one, I wanted to buy the nightstand that went with my bed and Progressive said I would need to fill out another application and pay them another $49 fee. Needless to say, I am not going to do that. That was my only complaint, just wish the salesman told me at the time of the sale that I would be unable to add any items after sale was completed.

View full review

Pros:

Great service and fast delivery

Cons:

Explanation of financing was incomplete

Reason of review:

Explanation of financing terms

Anonymous

Guest-1178102

Lone Tree, Colorado

Furniture not ready when promised

Jan 28, 2018

1.8

Bought a table and chair set December 2017. Was told it would be ready for pick up in January 2018. We went to the store to check on our order and salesman was rude and said it now wouldn't be ready until Feb 2018. He said we can just cancel our order if we don't want to wait. He also said he would NOT apologize from them being delayed another month. I wish I would've read all the terrible reviews before I wouldn't ever shopped there. Never again

View full review

Reason of review:

Poor customer service

1 comment

Furniture Bdi

Jan 29, 2018

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak with you about this.

If you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form, someone will be able to reach out to you.

Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you!

Sincerely,

Jennifer B.

Furniture Row Digital Community Coordinator

Helpful

Anonymous

Guest-991025

Oak Express - Furniture Set Review

Jan 14, 2017

2.9

I ordered a bed set from Oak Express and had not one, not two, but THREE delivery issues. The chest didn't come, then they didn't have all the pieces, and lastly the hardware was forgotten. Luckily, I had a great salesman, Drew, who went above and beyond for me. Making two trips out to my home bringing hardware he personally cut for me. He remained professional and calm in what was an extremely frustrating situation for me as a first time furniture buyer. I hope everyone is fortunate enough to have a Drew when experiencing issues like these. Furniture row is lucky to have him.

View full review

Reason of review:

Not as described/ advertised

1 comment

Furniture Bdi

Jan 16, 2017

Hello, thank you very much for taking the time to leave a review of your recent experience. We completely understand why you would be frustrated with your deliveries, but happy to hear that Drew was able to assist you.

We'd like to pass along the due recognition to Drew. If you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your experience, a good contact phone number and the store location you visited, we will be able to pass this along.

Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you!

Thank you,

Jennifer B.

Furniture Row Digital Community Coordinator

Helpful

Anonymous

Guest-701272

Las Cruces, New Mexico

Terrible company

Sep 17, 2015

2.2

I worked for Furniture Row for about a year, maybe 14 months. I was the Warehouse Manager for Oak Express/ Bedroom Expressions. It was the worst job I have ever had. They paid me good, but the company did not work with me at all. I got into a car wreck one night and messed up my back, leaving me unable to perform my job. I got x-rays done and a note from a doctor saying I was to be in bed for a month. A whole month away from the row. While I was away, I heard that the district manager was trying to fire me. My friend worked next door at the warehouse in Denver Mattress. He told me everything. When I cam back to work, they seemed to be wanting to get rid of me. Making my life miserable and even threatening to make me take a hair follicle test for something they found in the Warehouse. Even though I have not done drugs a day in my life, and the fact that i am not the only one who was in and out of the Warehouse. No worries though because I kept insisting that they do it. Well, they must have known I was not scared b/c they did not test me. They ended up firing me because I wore a bracelet that said 'I Heart Boobies' That bracelet is for breast cancer awareness. The district manager insisted that the bracelet was inappropriate and made customers feel uncomfortable. Weird, because when I go to ANY warehouse to pick up a TV, furniture, or anything, I could not care less what the warehouse employees were jamming out to or looked like. All I want is my things that I bought loaded in to my truck so I can be on my way. Is that not what everyone else wants? So ya, a bracelet got me fired. Just an excuse to rid of me b/c the manager and I did not get along. You don't have to like your boss, just do your job. That's what I did, they just didn't like that I got hurt for a month. Lastly, just a non trust worthy company. They do some shady things. As the Warehouse Manager, I was in charge of what came in on the semi and what didn't. At times, when the Semi opened the doors, product fell out and broke. I was told to put it up and when it got sold, don't tell the customer what happened. There were times when I accidentally damaged furniture and was told to epoxy it together again, paint over it, or just try to hide it and blame it on the customer when I load it. Very poor customer service. They also did not have a system for me to use to let me know if the product was there or not. I simply just had to know. I would also mix and match pieces from other furniture sets. Very shady, hated doing it, but needed a job. Basically, do not give these people your money. Just don't do it

View full review

Reason of review:

Poor customer service

Preferred solution: Treat your employees better

1 comment

Guest-1237975

Nov 08, 2016

Sounds like someone's a little butt hurt about losing their job and is now trying to blame them for you not being a good employee. Losers usually do make excuses....

Helpful

Anonymous

Guest-721210

Sacramento, California

Good Place for good furniture

Oct 21, 2015

5.0

I bought: 4 chairs , 1 vanity with bench, hall shelf for shoes, bookcase with desk from the Oak Express in Popular Bluff, Missouri and was very satisfied with the; looks, quality, workmanship and price. Their Oak furniture is meant to last and be passed down through the generations. We do not have an Oak Express in Sacramento, California and their type of furniture is hard to find. I understand the company is going through hard times which is unfortunate. Junk stores seem to be taking over and price over quality in our disposable society. Oak Express...is NOT of that low caliber. Edward Chance Fair Oaks, California

View full review

Pros:

Quality and customer service
Price

Reason of review:

Quality,Price, service

1 comment

Guest-1305630

Mar 21, 2017

Bought table, chairs bench for family. Was expected a 2 week wait, paid advance, cash.

I called 2 weeks later, was told by store manager that it was back order for 2 months at, PK Pillow Kingdom Company in Malaysia. They do not stock or inventory furniture and wouldn't sell the displayed table set. Manager is blaming sales employee. I could of bought the same dining set, at Ashley furniture same day delivery.

I got the corporate number to give feedback of customer purchases. Call voicemail and several hangups.

Helpful

Anonymous

Guest-548349

Centennial, Colorado

Shoddy craftsmanship

Oct 19, 2014

2.6

I spent over 6K on a dining set with china hutch. The table came scratched (Box cutter?). I accepted a discount on it rather than exchange it. The china hutch came later. I even bought the warranty on that. A few days after it came and I had time to really look at it, I noticed the glass was scratched. I know glass scratches, I just figured for that price I should be the one who eventually scratches it. I didn't want a discount. I want one without scratches. No problem. They sent me a new one. When it arrived at the house, the delivery guys checked the issue on the one I had inside and then went out to the truck and double checked what they were bringing me. THEY came back inside and said they had two on the truck and they were both scratched even worse than the one I currently had. They would bring another one tomorrow. I never even saw the hutches that day. They delivered another one the next day. The glass was fine, and all looked good. Then we tested the lights and suddenly you could see the 3 cabinet doors were not hung correctly. Once the lights were on it was very obvious. Two of the doors sat high, and had a large gap of empty space on the bottom of them, which in turn let a beam of light shine through underneath them. The other door, sat low, and had a beam of light shine through above the door. Three doors, Two beams of light on the bottom, one on the top. The handles weren't level but why would they be? (beams of light indicated how that would turn out) It had to go back. The delivery guy agreed. No problem. Once again, another one was delivered. I showed these guys what the problem was then they had me go look at the one on the truck - which had the same door issue. The guy on the ground told me their manager said I am supposed to tell you "This would be the very last delivery and you will have to go to the warehouse and pick one out to be delivered if this one didn't work for you". Didn't work for me? Ohhhhh. I get it. Translation? This is my fault. It's me. I'm that person. I am the hard to please person. That's true. I actually expect that $1700.00 (the portion of the 6k that was the hutch) will buy me a hutch that has "scratch free glass and doors that are level". I do. I expect that, and I am deeply insulted that Oak Express does not. Looking back. My first one didn't have a problem with the doors being level at all. They were perfect. It looked fabulous all lite up at night. It had scratched glass. .... And you know what - I honestly wish I would have just kept my *** mouth shut and kept the *** thing and sucked it up. Because it's turning into the ridiculous. I now have to drive 40 miles away to personally pick out one that is made well...because what? They aren't all made well? My question is.... Shouldn't they be?

View full review

Pros:

What i found

Cons:

How it showed up

Reason of review:

Damaged or defective

Preferred solution: Deliver product or service ordered

1 comment

Furniture Bdi

Oct 20, 2014

Hello- We are very sorry to read about your recent experience with our store. We would like to investigate, and find a way to make things right.

Could you please email Rose at CustomerService@***.com with the location you shopped at, and a good phone number that the regional manager can reach you at? We pride ourselves with quality furniture and excellent customer service. We look forward to making this right with you. Thank you.

- Rose A. (Oak Express Customer Service)

Helpful

Anonymous

Guest-571520

London, England

Oak Express - Lg 3D Tv Review from London, England

Dec 18, 2014

i bought LG led tv 3D in makhado LTT the shop promise to deliver it in the next day now is 4th day im still waill for delivery i went to the shop to ask them i found my tv box was wet they said they were trying to deliver it in rainy wheather so now i dont what to do im still waiting for it always when i call them they said it is on its way now im tired of this poor service of ok funiture express

View full review

Reason of review:

Problem with delivery

1 comment

Furniture Bdi

Dec 22, 2014

Hello,

We are sorry to hear about your recent experience with Oak Express. We would like to extend our help from corporate.

Could you please email Rose at CustomerService@***.com with your phone number and the name of the location you shopped at? We look forward to helping you! Thank you.

- Rose A. (Furniture Row Customer Service)

Helpful

Allyah Hth

Lincoln, Nebraska

Refused to sell an item

Oct 01, 2014

1.0

Terrible, careless customer service! Last spring I wanted to immediately buy a nice (probably $200) bedspread. I was told they don't sell the display linens until they are removed from the beds and bagged (as several other linens were for sale that day), but I could leave my contact info and they would call when I could buy it. At the same time, my mother inquired about a particular style of wood desk. She also asked to be inform when the stock was available. We never received any calls. A couple months later, I return to discover the bedspread gone and sold. Now why would a company display something that they would (eventually) sell but put off a paying customer? I know linens are not the major focus of the store, but they sell them as part of their inventory. One simple sale could have built my customer loyalty. Now take my $$$$ business to Slumberland.

View full review

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

1 comment

Furniture Bdi

Oct 02, 2014

Hello,

We're very sorry to hear there was a breakdown in communication with you at our Lincoln location. Our regional manager for your area would like a chance to contact you and apologize.

Could you email us at customerservice@***w with "Pissed Consumer" in the subject line? We hope to hear from you soon.

Thank you,

Debra P.

Furniture Row Customer Service

Helpful

Anonymous

Guest-328249

LAME delivery/won't let us pick up furniture

Mar 02, 2013

My husband and I shopped around and found dining chairs we loved at Oak Express. The customer service representative sold us 8 chairs and told us we would have free delivery. We were contacted on Saturday March 2nd to schedule a drop off time. When we called back we were told we could not have them delivered until Saturday March 9th. Moreover, we offered to come pick them up ourselves so we could get them sooner and were told the chairs are not assembled and cannot be until a day before our drop off. Ridiculous! We are willing to come get the chairs and they won't even assemble them for us. NOT a happy customer for such a LARGE, expensive purchase.

View full review

Loss:

$800

1 comment

Furniture Bdi

Apr 09, 2013

We're very sorry to hear you are unhappy with your delivery options. We'd like to have the Regional Manager for your area reach out to you to make this right.

Would you email your name, address, phone number, and store location to customerservice@***.com? We apologize and would like to help however we can. We hope to hear from you soon and will keep an eye out for your email.

-Furniture Row Customer Service Team

Helpful

Anonymous

Guest-311236

Cheyenne, Wyoming

Oak Express

Dec 22, 2012

We ordered a dining room set several months ago. One piece was not in. They would never call us. We had to call them about 8 or 10 times and still have not received it. If you don't have 6 or 8 months to wait for something to come in, I would go elsewhere. Very bad customer service. We still have not received the item yet and we have everything sitting around the dining room. They said that they would call back several times but never did. Several times we called on a single day and they said they would call back, but didn't.

View full review

1 comment

Furniture Bdi

Feb 11, 2013

We're very sorry to hear you had a negative experience with our company. Could you provide us with the store location you shopped at and your contact information, so a Regional Manager can reach out to you?

If you would rather, you may email that information to customerservice@***w instead of providing it here.

We understand your frustration and hope to hear from you soon.

-Furniture Row Customer Service

Helpful

Anonymous

Guest-221695

Aurora, Colorado

Delivered the wrong table, and that table was badly damaged!!

Aug 12, 2011

We were told at the store that we could have this certain table despite the fact that it had been discontinued. One hour and $1000.00 later we were told we would get out table in a few days. The day it was delivered it was two hours late, with the wrong table and that table was badly damaged. We were told that this mistake would be corrected today, but when we called to ask where our stuff was we were told that our names had been crossed off the delivery list!! We will never go back to this store and we will tell everyone we know to avoid it as well!

View full review

Loss:

$982

Todd Ecj

Albuquerque, New Mexico

Big Purchase rip off

Nov 05, 2009

Bought an expensive King bed from Oak Express and new mattress from Denver Mattress Co. Had them delivered. Mattress did not fit bed and I mean by 8 inches on the length. When I called, I was told it was suppose to be this way. I verified with Denver that I did not have a california king mattress or something. Mattress was correct. I could not figure out what was wrong. Tried to use it, ended up cutting up pieces of wood to try to make mattress stay in place. Later had to exchange mattress cuz it was out of shape from sliding around. Denver delivers new mattress and guess what?? They cannot make it fit the bed and tell me that the bed I have is really screwed up. I tell them what has happened, they tell me that I need to push Oak Express to replace the bed. Notified Oak Express, I was told by their manager that they sell this bed to everyone this way as if this should solve my problem of mattress sliding all over. I guess she thought that misery loves company!! The manager informed me that I should have checked at the store to make sure that the mattress fit the bed. Shame on me to expect a king size mattress to fit a king size bed!!! Couldn't even get any support after going to Better Business Bureau!! Still living with the piece of junk, my niece bought a whole house full of furniture from them and the quality is garbage. She is pissed off too!!! Denver mattress however treated me with the utmost respect at all times and stood behind their products!! I would go there again and have!!

View full review

1 comment

Guest-109272

Jan 29, 2010

Are you still having a problem with your bed? I'd like to talk with you about a story I'm working on regarding new age ways to complain to companies...and maybe get some resolution.Can you call me at 303.832.0614 or e-mail marshall_zelinger@***.comThanks-Marshall Zelinger7NEWS Content Producer/Presenter

Helpful

darren g Diw

Middletown, New York

Bad service

Apr 28, 2009

oak express has the worst service i have every seen. my wife went there to purchase a new dinning room set.she picked it out, put it on her furniture row credit card .spent 2000.00 dollars..the salesman said it would be delivered in two weeks.2 weeks went buy so she called at the end of three weeks...(she called)....they said we would have it at the end of the week.she said all right...that week went by..so (she called again) ...if you have noticed its her doing all the calling.not a word from oak express...so she is on the phone them and guess what they said it would be there by the end of the week.i took over the phone at that point. and blew up on the guy.cursed him up and down..then he hung up on me...so she called them back..got another manager on the phone and guess what it would be delivered in two days between 1 and 4 from another store in a diffrent town...she said ok..well its two days latter at 3:30 and no ones here.and i have missed 2 hours of work waiting for them...and i also paid them a 1000.00 in the first two weeks...pissed off in deer creek, il.

View full review

Loss:

$2158

Contact Information

Website:

www.furniturerow.com

Mailing Address:

5740 Broadway

Denver, Colorado 80216-1023

United States

Phone:

(844) 763-6278

Contact Oak Express Customer Service

Brands Related to Oak Express

Companies Similar to Oak Express

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Oak Express

Oak Express Overview

Poor service and damaged goods

Better than expected

Furniture not ready when promised

Oak Express - Furniture Set Review

Terrible company

Good Place for good furniture

Shoddy craftsmanship

Oak Express - Lg 3D Tv Review from London, England

Refused to sell an item

LAME delivery/won't let us pick up furniture

Oak Express

Delivered the wrong table, and that table was badly damaged!!

Big Purchase rip off

Bad service

Brands Related to Oak Express

Furniture Row

Sofa Mart

Denver Mattress Company

The Linen Shoppe

Companies Similar to Oak Express

American Furniture Wareho...

Ashley Furniture

Lazboy

Ethan Allen

Why Trust Reviews on PissedConsumer?